B&K Services is a Wollongong-based cleaning contractor providing aged care cleaning to residential aged care facilities and retirement living sites across Wollongong and the Illawarra. Programs are planned around residents, meal service and visiting times, and supervised from our Wollongong head office.
B&K's head office is at 51 Montague Street, Wollongong. The account managers and supervisors who look after Illawarra aged care sites work from here, so when something needs attention at your facility, the people responsible are close by. That local line of accountability is the main reason Illawarra facility managers bring their cleaning to us.
Our work is delivered under an integrated management system certified to ISO 9001 (quality), ISO 14001 (environmental) and ISO 45001 (work health and safety), with directly employed, police-checked teams.
A Wollongong aged care facility runs to a daily rhythm: breakfast, morning care, lunch, afternoon visitors, dinner. The cleaning program should follow that rhythm, not interrupt it.
We map your meal times, visiting peaks and care routines during the site assessment, then set cleaning windows for each area so dining rooms are reset between sittings and shared spaces are ready before families arrive.
Illawarra facility managers tell us the same thing: the cleaning itself is not complicated, but getting it done consistently is. Cleans are missed, timing clashes with meals, and the contractor is hard to reach when something goes wrong.
A contractor with local supervision and a written scope should take that work off your desk.
Some days are fine, others are not, and you only find out from residents or families.
Cleaners arrive during lunch service or visiting hours instead of around them.
Calls and emails go unanswered, and nobody local owns the problem.
Bathrooms, dining rooms and handrails get the same attention as quiet areas.
The scope was written for an office, not a building where people live.
The contractor treats the Illawarra as an add-on to a Sydney run.
Each area is listed in the scope with its own tasks and frequency, based on how it is used day to day.
Floors, surfaces and bins cleaned on a set cycle, timed around residents' routines and care.
Private areasToilets, showers, basins, grab rails and floors cleaned and restocked, more often in shared bathrooms.
AmenitiesTables, chairs and floors reset after breakfast, lunch and dinner service.
Meal areasSeating, tables and floors kept tidy in the rooms residents and families use most.
Shared areasHandrails, doors and floors along main routes cleaned on a set frequency.
CirculationEntry doors, glass, front desk and waiting seating ready for visitors.
First impressionsTables, chairs and floors cleaned between group activities and sessions.
Activity areasStaff rooms, offices and break areas cleaned without disrupting shift handovers.
Back of houseServery benches and floors cleaned to a scope agreed with your kitchen team.
Food serviceDoor handles, switches, lift buttons and call points wiped on a schedule.
Touch pointsDaily floor care, with scrubbing and carpet cleaning booked as periodic work.
Floor careBins emptied and relined, and bin areas kept clean and tidy.
WasteDaily cleaning and periodic work are written into the scope as two parts, so you can see what happens every day and what is booked into the calendar.
The cleaning residents and families see every day.
Booked in advance around occupancy.
The plan is built from what we see on the site assessment and what your team tells us about the facility's day.
Tasks and frequencies based on how each zone is used, not a standard checklist.
The scope is reviewed when occupancy, layout or priorities change.
Cleaning windows are agreed with your facility manager before the program starts, then kept.
Discuss Your Schedule
Your program is run by a dedicated account manager based in our Wollongong office. They carry out scheduled inspections, weekly, fortnightly or monthly depending on the site, and follow up on anything that needs correcting.
Everything is agreed in writing first: an itemised scope with inclusions and exclusions, plus certificates of currency for $20 million public liability and workers compensation on request. Management escalation is available after hours through B&K's 24/7 support line.
Tasks, frequencies and exclusions agreed up front.
One local contact for feedback and changes.
Site checks at a cadence set for your facility.
The plan is updated as your facility changes.
When the cleaning team knows your site and the supervisor is nearby, fewer issues reach your desk. Here is what supports that.
Directly employed, police-checked cleaners, not subcontracted labour.
Each cleaner learns your access rules, routines and priority areas.
Low-odour products as standard, suited to residents sensitive to chemicals.
Supervision and account management based locally, not in Sydney.
Pest control, hygiene, waste and maintenance for your Illawarra facility under one account.
Before you compare quotes, it helps to be clear on how your facility runs. These are the questions we cover on every Illawarra site assessment.
When are dining rooms in use, and when do most families visit?
Which areas draw the most feedback from residents and staff?
Which bathrooms, corridors and shared areas need more frequent attention?
Who holds keys, what inductions apply, and who should the supervisor report to?
Choose a focus to see what usually goes into each part of a Wollongong facility scope.
Final tasks and frequencies are confirmed after a site assessment.
Final tasks and frequencies are confirmed after a site assessment.
Final tasks and frequencies are confirmed after a site assessment.
Four steps, run by our Wollongong team, from the first call to a running program.
Location, facility type, hours, priority areas and current issues.
We visit to confirm zones, access, meal times and visiting peaks.
An itemised quote with tasks, frequencies and exclusions.
Planned start or handover, then local inspections and reviews.
B&K services aged care facilities across Wollongong and the wider Illawarra from our Wollongong head office. Call us to confirm coverage for your facility's location.
Answers for Wollongong and Illawarra facility managers planning or changing aged care cleaning.
Tell us where your facility is, how it runs and where cleaning needs to improve. Our Wollongong team will assess the site and send an itemised quote.
1300 136 954
info@bnkservices.com.au
